FAQ

What types of kitchen sinks do you offer?

We specialize in premium sink materials including Belfast, ceramic, composite, and granite kitchen sinks, as well as inset models to suit various kitchen styles and functional needs.

Are your kitchen taps available in different finishes?

Absolutely! Our designer taps come in black, brass, and other premium finishes, with options including pull-out spray, sensor technology, and integrated water filtration.

Do you sell complete kitchen appliance packages?

While we focus on premium sinks and taps, we also carry complementary hobs, cooker hoods, and essential accessories to create a coordinated high-end kitchen experience.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

Is my payment information secure?

Your security is our priority. We use industry-standard encryption and never store sensitive payment data on our servers.

Can I modify my order after placing it?

Contact us immediately at [email protected] if you need to modify an order. We’ll assist if your items haven’t yet entered the shipping process.

What are my shipping options?

Choose between:
• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

Do you ship internationally?

Yes! We ship globally except to some Asian and remote areas. All orders are processed within 1-2 business days from our Kansas City headquarters.

How can I track my order?

You’ll receive tracking information via email once your premium kitchen products ship. Track directly through DHL, FedEx, or EMS‘s websites.

What’s your return policy?

We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Contact us to initiate a return.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend insured shipping for high-value returns.

How long do refunds take?

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

How should I care for my composite/granite sink?

Use mild cleaners and avoid abrasive pads. For composite sinks, periodic resealing may be recommended – check the manufacturer’s guidelines included with your purchase.

Are installation instructions included?

Yes! All Franke sinks, designer taps, and appliances come with detailed installation manuals. For complex installations, we recommend professional help.

Do you sell replacement parts for cooker hoods?

We carry various cooker hood filters and accessories. Search our site or contact us for specific replacement parts.